Copy of Delivery & Returns

Please allow 1-3 working days for processing your order. All orders are print on demand so this includes printing and packing times.

Once orders are processed they will be shipped for delivery.
 
UK SHIPPING
FREE FOR ORDERS OVER £50

Royal Mail FULLY TRACKED Delivery - £2.95
(2 working days*)

EUROPE SHIPPING
FREE FOR ORDERS OVER £70

Europe UNTRACKED Delivery - £6.95 (up to 14 working days*)
Europe TRACKED Delivery - £10.95 (FREE OVER £80)
(5 - 10 working days*)
DHL EXPRESS Shipping - Priced at Checkout
(Next Day Delivery* - Fully Tracked with Notifications)

REST OF WORLD SHIPPING
FREE FOR ORDERS OVER £80

Rest of World UNTRACKED Delivery - £7.95 (up to 14 working days*)
Rest of World TRACKED Delivery - £12.95 (FREE OVER £90)
(7 - 10 working days*)
DHL EXPRESS Shipping - Priced at Checkout
(2 - 3 days* - Fully Tracked with Notifications)

*Please allow 1 - 3 days processing time before your order is shipped. Delivery times are estimates and usually arrive in these time frames. Although it can be quicker or longer in some cases.

DHL EXPRESS SHIPPING - ON DEMAND DELIVERY

If you have provided an email and/or mobile number then International Express shipping comes with DHL’s inflight delivery notifications – On Demand Delivery. The first notification will arrive to your tablet or smartphone within 1 hour of collection  by DHL so you will know your order is on its way!

The message will advise the estimated delivery date plus 6 delivery options to ensure your order is delivered to you first time. You will receive further notifications during your order’s journey.

If you do need to check progress outside of this you can do so at www.dhl.co.uk

 

CUSTOMS & DUTIES

Any outstanding import duties, clearance or brokerage fees, and any other additional charges must be paid on delivery of your order. Please check the email you used to purchase your items as customs normally use this to contact you regarding these extra charges. High Hope Clothing can not predict what these charges may be and they are the full responsibility of the customer to clear for delivery. For further details of charges, please contact your local customs office.


EXCHANGES & RETURNS

You can return items that you are not happy with within 30 days from delivery.

Please follow the steps below to refund or exchange your order.
  • All items must be returned unworn, unwashed and in its original condition.

  • Please ensure you enclose your delivery note with your order and that it clearly states if you want a return or exchange. If you want to exchange then please detail what new size you require (e.g Please exchange Medium for Large)
  • Send your return/exchange back to us to the address below;
High Hope Clothing
Unit 43a Wedgwood Way
Stevenage
Hertfordshire
SG1 4QT
England, UK

  • Once we receive your parcel we will process everything accordingly.
  • Please allow up to 3 working days for your refund to reach your account.
  • Please note we do not refund or cover any return shipping costs.